The Successful Living IPR program is especially focused on expansion, and the ideal candidate will be prepared with strategies for growth.

CORE DUTIES:

DIRECT INTERACTION WITH CLIENTS

·         Initial intake of IPR clients, which includes screening, securing funding and determining client readiness for IPR programming. 

·         Administration of the functional assessment in the identification of critical skills and supports. 

·         Meeting one to one with clients to work on identified goals.

·         Facilitation of group cohort programming for IPR participants.

·         Assist the individual in the development of a follow through plan that guides the individual through steps to keep their goals after discharge from the IPR services. 

SERVICE DOCUMENTATION COMPLETION

·         Maintain all appropriate documentation to meet the IPR, Behavioral Health Iowa Administrative Code of Chapter 24 credentialing requirements and all state, federal, agency guidelines. 

·         Timely submission of contact individual and group notes and collateral documentation.

·         Organize and maintain the client files and discharged files.

·         Other documentation as required. 

TEAM AND AGENCY PARTICIPATION

·         Attend agency meetings as designated (Leadership Team; Strategic Planning; Budgeting…). 

·         Collaboration with other departments and individuals in pursuit of IPR goals with cognizance of agency and other departmental objectives. 

·         Participate in subcommittee(s) and any additional training as assigned. 

·         Continually develop IPR practitioners towards becoming stronger professionals, cross-training across individual participants, cohorts and administrative duties. 

PROFESSIONAL RESPONSIBILITIES:

·         Develop and implement a marketing plan for the IPR program. 

·         Provide IPR training for new staff and ongoing training for all IPR staff. 

·         Maintain a minimum of participating clients in the IPR program to support 40-cohort-hours per week per FT IPR Practitioner and 20-cohort-hours per week for IPR Manager, with each client participant maintaining 4-8 billable hours per week in individual and group programming. 

·         Assure consistency of client programming by attaining approval of clients’ Notification of Decisions (NOD’s), renewed every 60 days.

·         Maintain fiscal solvency and self-sustainability of IPR program by reviewing financials with supervisor at least monthly and addressing plans as needed while maintaining ethical standards and positive relations with clients, staff, funders and collaterals. 

·         Develop connections with Managed Care Organizations, East Central Region and funders in facilitating client programming and funding.

·         Develop strong working knowledge of IPR funding procurement and process, including individual contacts with respective funders.

·         Establish cohorts of 1-5 individuals to meet multiple times weekly with IPR Practitioners and develop a weekly and monthly meeting and activity schedule. 

·         Establish and maintain a consistent schedule with clients and negotiate needed adjustments.

·         Communicate in a timely manner with the client’s team of care providers.

·         Attend IPR Roundtable meetings quarterly and as otherwise scheduled.

·         Responsible for the day-to-day operations of the program, including fiscal accountability.

·         Responsible to maintain the required tenets of the IPR program.

·         Follow through with a consistent schedule and adherence to deadlines. 

·         Maintain an Outlook calendar with a current schedule reflecting all appointments, cohorts and hours worked. 

·         Complete all tasks as assigned by supervisor.

·         Meet with supervisor as weekly or as scheduled.

·         Treat all colleagues and clients with dignity and respect.

·         Prompt, professional and responsive communication with clients, fellow staff, supervisor, telephonic, electronic, written missive (in writing, face-to-face). 

·         Follow all agency policies and procedures.

·         Dress, personal appearance, and manner of behavior must reflect a professional image. 

·         Maintain confidentiality and follow HIPAA guidelines.

·         Responsible for direct supervision of all IPR staff.

·         Other duties as required and/or assigned.

DIRECT SUPERVISOR: Director of Programs

QUALFICATIONS:

REQUIRED

·         Bachelor’s Degree in a human services field.

·         IPR Certified training and maintain any other required IPR training – IPR certification will be provided if not previously attained. 

·         1 year group and individual human service delivery experience. 

·         Previous supervisory experience. 

·         Previous program management experience.

·         Pass multiple background checks, including but not limited to dependent adult/child abuse and criminal background check and driving records check.

·         Maintain valid driver’s license and reliable, privately insured car, as well as insurability with agency insurance requirements.

PREFERRED

·         Strong organizational skills.

·         Strong written and verbal communication skills.

·         Adaptability to changing requirements and protocols of governmental agencies and designees and revised agency policies. 

·         Attention to detail. 

KEY SKILLS:

·         Ability to work and engage with a wide variety of people. 

·         Ability to effectively manage a departmental budget. 

·         Problem solving.

·         Active listening.

·         Ability to work independently and collaboratively. 

·         Adaptability.

·         Ability to meet deadlines.

·         Basic computer literacy.

The Information Technology Manager (IT Manager) the smooth operation of Successful Living’s information technology systems, coordinates IT projects, and troubleshoots technical issues. They oversee the IT infrastructure, manage the IT budget, and work to achieve organizational goals. The IT Manager serves as the primary point of contact for tech-related issues. The IT Manager is a full-time, salaried position and reports directly to the Executive Director. Schedule is primarily M-F, 9am - 5pm.

PRINCIPAL DUTIES:

NETWORKING AND SECURITY

·         Establishes and maintains reliable, secure, and HIPAA compliant wired and wireless networks

·         Stays up to date with current networking practices and security vulnerabilities

·         Develops IT crisis management plans and data recovery protocols

·         Collaborates with Human Resources when requested for internal investigations

·         Ensures the timely restriction/closure of accounts and licenses for terminated employees or when otherwise necessary

TECH SUPPORT

·         Responds promptly to work orders

·         Provides tech support through various channels including email, phone, and in-person meetings

·         Maintains 2-4 flex hours per week to assist with issues occurring outside of regular work hours

PROPERTY MANAGEMENT

·         Develops a budget and operates within it, keeping the Executive Director and Director of Finance informed of high-cost items

·         Maintains all digital software licenses, computers, monitors, modems, routers, printers, VOIP system, and other related items and accessories

·         Procures new devices as needed and properly disposes of broken or outdated technology

·         Facilitates the timely upgrading of IT property, ensuring minimal downtime

·         Responsible for the installation and wiring of all physical IT property, collaborating with the Maintenance Team as needed

ONBOARDING

·         Creates work accounts and assigns necessary software licenses as directed by the Training Coordinator, Human Resources, or Program Managers

·         Provides real-time support in initial computer setup for new hires

·         Assists the Training Coordinator in developing guides, training materials, and/or other resources for staff members to familiarize them with Successful Living’s IT practices and expectations

·         Develops and implements IT-related policies and procedures

MISCELLANEOUS

·         Collaborates with other departments as needed

·         Other duties as assigned

QUALIFICATIONS:

REQUIRED

·         High school diploma

·         Current CompTIA A+ certification

·         Experience: 1-year related work experience

PREFFERED

·         Bachelor’s degree in computer science or related fields

·         Current CySA+ certification

·         Current ITIL4 certification

·         Microsoft 365 Certified

·         Basic carpentry skills for wire running and device installation

KEY SKILLS:

·         Strong interpersonal skills with the ability to take initiative, multi-task, be a team-player, be flexible, adapt to shifting priorities, and prioritize work

·         Excellent communication skills, both verbal and written

·         Customer service skills

·         Strong problem solving, critical thinking, and decision making skills

·         Ability to access a wide range of sources and networks for information

·         Good judgement and ability to function independently

·         Excellent working knowledge of all Microsoft Office applications, and Adobe products

·         Ability to handle sensitive and confidential situations with diplomacy

BENEFITS: 

Successful Living offers bonuses and a competitive benefits package to all staff members. 

• $200 Sign-on Bonus (paid after successful completion of probationary period)

• Competitive Benefits Package including, but not limited to: 

o    Insurance* 

Health, Dental, Vision 

o    PTO* 

Vacation, Sick Time, Personal Day 

o    Holiday Pay 

o    Employee Assistance Program (EAP) 

o    IRA 

o    Mileage Reimbursement 

o    Staff Development & Training 

* Full-time benefit