CORE DUTIES:

DIRECT INTERACTION WITH CLIENTS

     • Serve as primary counselor and directing staff in providing support to clients.

     • Facilitate progress toward client goals.

     • Coaching and counseling.

          Identifying triggers and helping clients develop symptom management strategies and coping skills.

          Developing natural supports and encouraging community integration.

          Mitigating barriers and working toward independence.

          Improving and building life skills.

     • Enhancement of daily life and quality of life.

          Building supports in the community and development and maintenance of interpersonal relationships.

          Supporting organizing and structuring of client’s schedule and daily, weekly, and monthly routines.

          Monitoring physical health and encouraging healthy practices.

     • Advocate for and assist clients in accessing community resources.

     • Transport clients for necessary appointments and other obligations as needed and/or included in their service plan.

     • Maintain regular contact with residents, at least 40 hours/week.

     • Conduct regular house meetings, at least monthly.

     • Communicate and develop strong rapport with members of client’s care team including Care Coordinators and/or case managers.

     • Work to ensure regular contact between staff and residents, work on client goals daily and minimum contact hours are met.

     • Assure all residents maintain rental and service agreements, work on goals daily, are encouraged to connect with their community and are supported towards improving mental health.

SUPERVISION OF STAFF

     • Responsible for orientation and on-going training and development of house staff.

     • Meet with House Team weekly and as scheduled with staff.

     • Coordinate scheduling and coverages of house staff.

     • Maintain oversight of client contact hours, ensuring minimum contact hours are met.

     • Responsible for information sharing and building a cohesive team amongst all house and agency staff.

     • Provide on-call back-up to staff and residents in case of emergencies.

MANAGEMENT OF ASSIGNED HOUSE

     • Ensure that clients and staff have the supplies they need to maintain the house, their personal hygiene, and work efficiently.

     • Report repairs and request upgrades to maintenance staff and Housing Management.

     • Work with Medication Manager to make sure residents’ medications are stored safely, are available when needed, and are documented so that SL safety practices are maintained and meet state requirements.

     • Run an emergency practice safety drill at least 1x/month, and document.

     • Assure safety of the house, residents, staff and property.

SERVICE DOCUMENTATION

     • Ensure ongoing compliance with Chapter 24, state, federal, agency and other required guidelines.

     • Assure that all client notes are completed within 24 hours with at least satisfactory quality.

     • Submit Incident Reports to Housing Program Manager and Quality Assurance for approval within 24 hours of incident.

     • Responsible for reviewing staff documentation and assuring that it meets all guidelines.

     • Responsible for collecting statistics and tracking of pertinent information, as assigned.

     • Maintain orderly and complete client files.

     • Complete and maintain other documentation as required.

TEAM AND AGENCY PARTICIPATION

     • Attend all scheduled Team and other meetings as required by Housing Management.

     • Participate in additional training as assigned.

     • Complete other duties as required and/or assigned.

PROFESSIONAL RESPONSIBILITIES

     • Maintain a consistent, clearly communicated work schedule and adhere to deadlines.

     • Complete all paperwork as assigned.

     • Meet with Housing Program Assistant Manager weekly or as scheduled.

     • Treat all colleagues, clients, members of the public with dignity and respect at all times.

     • Maintain prompt, professional and responsive communication with clients, fellow staff, supervisor– whether face to face, by phone, electronic device or in writing.

     • Follow all agency policies and procedures.

     • Reflect a professional image with dress, personal appearance, and behavior.

     • Maintain confidentiality and follow HIPAA guidelines

DIRECT SUPERVISOR: Housing Program Assistant Manager

QUALIFICATIONS:

REQUIRED

     • 2 plus years of previous Human Service experience.

     • Previous supervisory experience required.

     • Pass multiple background checks, including but not limited to dependent adult/child abuse and criminal background check and driving records check.

     • Maintain valid driver’s license and reliable, privately insured car, as well as meeting the agency’s requirements for agency insurance coverage.

PREFERRED

     • Bachelor’s degree in Human Service field including 2 plus years of Human Service experience.

KEY SKILLS

     • Ability to work and engage with a wide variety of people

     • Ability to supervise and manage effectively.

     • Problem solving

     • Active listening

     • Ability to work independently and collaboratively

     • Adaptability

     • Ability to meet deadlines

     • Adequate writing skills for writing client notes and communicating clearly with others.

     • Basic computer literacy.

     • Ability to build an effective team and delegate.

BENEFITS:

Successful Living offers bonuses and a competitive benefits package to all staff members.

• $200 Sign-on Bonus (paid after successful completion of probationary period)

• $500-$750 Referral Bonus (paid after successful completion of referred staff’s probation period) (Excludes Leadership Team Members)

• Competitive Benefits Package including, but not limited to:

• *Insurance: Health, Dental, Vision
• *PTO: Vacation, Sick Time, Personal Day
• Holiday Pay
• Employee Assistance Program (EAP)
• 401(k) with Agency Match
• Mileage Reimbursement
• Staff Development & Training

*Full-time benefit

CORE DUTIES:

CLIENT TRANSPORTATION

• Provide clients with safe and timely transportation
• Build good rapport with clients while maintaining professional boundaries
• Assist clients with entering, exiting, loading, and unloading the vehicle as needed
• Maintain an accurate and accessible calendar for transportation bookings
• Communicate delays and other transportation issues to appropriate staff and/or clients
• Maintain agency-owned vehicle, keeping it clean, fueled, and ready for use
• Report all vehicle, client, and staff concerns to appropriate supervisors as soon as possible
• Follow all traffic laws, parking requirements, and agency expectations
• Keep accurate log of all trips (passengers present, start/stop times, miles driven, and trip purpose)
• Save and submit all fuel, parking, vehicle maintenance receipts to the Finance Director

FACILITIES SUPPORT

• Perform basic cleaning tasks, including sweeping, mopping, vacuuming, wiping surfaces, cleaning common areas, and restocking supplies
• Remove garbage and recycling, replacing liners as needed
• Assist with lawn mowing, trimming, leaf removal, snow removal, and other basic seasonal groundskeeping tasks
• Help move, organize, deliver, assemble, or store furniture, equipment, and supplies as assigned
• Perform minor work orders and upkeep tasks within training and ability
• Maintain orderly work areas

TEAM AND AGENCY PARTICIPATION

• Attend all staff meetings as required
• Participate in additional training as assigned
• Collaborate with other staff and programs as needed

OTHER DUTIES AS REQUIRED AND/OR ASSIGNED

PROFESSIONAL RESPONSIBILITIES:

• Maintain reliable attendance and follow through with an assigned schedule
• Respond flexibly to changing routes, priorities, work locations, and daily assignments
• Communicate promptly and professionally with clients, colleagues, supervisors, service providers, and community partners
• Treat all people with dignity and respect
• Complete all assignments accurately and on time
• Follow all agency policies and procedures
• Maintain client confidentiality and comply with HIPAA requirements
• Dress, personal appearance, and manner of behavior must reflect a professional image and be appropriate for driving, cleaning, groundskeeping, and other assigned physical tasks

DIRECT SUPERVISOR: Maintenance Director

KEY SKILLS:

• Ability to work and engage with a wide variety of people
• Problem solving
• Adaptability
• Basic computer skills and Microsoft Office competencies

QUALIFICATIONS:

REQUIRED

• High school diploma or equivalent
• Pass multiple background checks, including but not limited to dependent adult/child abuse and criminal background check and driving records check
• Maintain valid driver’s license and reliable, privately insured car, as well as insurability with agency insurance requirements

PREFERRED

• Previous human services or customer service experience
• Previous groundskeeping, maintenance, and/or custodial experience

BENEFITS:

Successful Living offers bonuses and a competitive benefits package to all staff members.

Bonuses include:

• $200 Sign-on Bonus (paid after successful completion of probationary period)
• $500-$750 Referral Bonus (paid after successful completion of referred staff’s probation period) (Excludes Leadership Team Members)

Competitive Benefits Package including, but not limited to:

• Insurance*: Health, Dental, Vision
• PTO*: Vacation, Sick Time, Personal Day
• Holiday Pay
• Employee Assistance Program (EAP)
• 401(k) with Agency Match
• Mileage Reimbursement
• Staff Development & Training

Full-time benefit*

The position opens November 16, 2026, so the earliest possible start date is either on or after November 16, 2026.

CORE DUTIES:

DIRECT INTERACTION WITH CLIENTS

·         Administration of the functional assessment in the identification of critical skills and supports

·         Meeting in cohorts with clients to work on identified goals and 1:1 as needed.

·         Facilitation of group programming for IPR participants

·         Assist the individual in the development of a follow through plan that guides the individual through steps to keep their goals after discharge from the IPR services

SERVICE DOCUMENTATION COMPLETION

·         Maintain all appropriate documentation to meet the IPR, Iowa State Code of Chapter 24 credentialing requirements and all state, federal, agency guidelines

·         Timely submission of individual and group contact notes and collateral documentation

·         Organize and maintain the client files and discharged files

·         Other documentation as required

PROFESSIONAL RESPONSIBILITIES

•         Maintain an expected minimum of 6 billable individual and group program hours per week with each of your assigned client(s) participating in the IPR program.

•         Establish and maintain a consistent schedule with clients and negotiate needed adjustments.

•         Communicate in a timely manner with the client’s team of care providers.

•         Responsible for the day to day operations of the program, including fiscal accountability.

•         Responsible to maintain the required tenets of the IPR program.

•         Follow through with a consistent schedule and adherence to deadlines

•         Maintain an Outlook calendar with a current schedule reflecting all appointments and hours worked.

•         Complete all tasks as assigned by supervisor

•         Meet with supervisor as scheduled

•         Treat all colleagues and clients with dignity and respect

•         Prompt, professional and responsive communication with clients, fellow staff, supervisor-in-person, telephonic, electronic, written missive (in writing, face-to-face)

•         Follow all agency policies and procedures

•         Dress, personal appearance, and manner of behavior must reflect a professional image

•         Maintain confidentiality and follow HIPAA guidelines

TEAM AND AGENCY PARTICIPATION

·         Attend Agency meetings as designated

·         Participate in any additional training as required or assigned

·         Other duties as assigned.

DIRECT SUPERVISOR: IPR Program Manager

QUALIFICATIONS:

REQUIRED

·Bachelor’s degree and minimum of one year in a human service field working with an at-risk population

·Currently IPR certified or upon hire, fulfill the required 60 hours of IPR training and certification provided by Successful Living prior to delivery of IPR services.

·Maintain any other agency training or required IPR additional training.

·         Adaptability to changing requirements and protocols of governmental agencies and designees and revised agency policies

·Pass multiple background checks, including but not limited to dependent adult/child abuse and criminal background check and driving record checks.

·Maintain valid driver’s license and reliable, privately insured vehicle, as well as insurability with agency insurance requirements.

PREFERRED

·         Master’s degree

KEY SKILLS

·         Ability to work and engage with a variety of people

·         Problem solving skills

·         Active listening

·         Ability to work independently and collaboratively

·         Adaptability

·         Ability to meet deadlines

·         Strong organizational skills

·         Attention to detail

·         Writing

·         Basic computer literacy and keyboarding skills

This job search is intended to fill 1 part-time opening in our Housing Department. We are seeking applicants that can work weekend shifts. Shifts in Housing are scheduled in 4-hour blocks from 7am - 11pm daily. The evening shifts are considered to be 3pm-11pm, and weekends are Friday-Sunday. We offer a shift differential of an additional dollar per hour from 5pm Friday - 11pm Sunday.

Additionally, we are looking to fill 2 full-time openings in our Outreach Department. Outreach staff primarily work a 9am-5pm, Monday through Friday schedule.

DEPARTMENTS:

HOUSING

     • The MHSS supports 4-5 clients living in an agency-owned home. The service is intended to promote independent living skills so clients may secure their own independent housing.

OUTREACH

     • The MHSS supports clients 1 on 1 in their home or community. The service is intended to further promote independent livings skills so clients living independently can maintain their housing.

DAY HABIILITATION

     • The MHSS supports multiple clients in a group setting. The service is intended to promote social skills through activities and community outings. 

CORE DUTIES:

CLIENT INTERACTION

     • Facilitate progress toward client goals

     • Provide coaching and counseling

          Identify triggers and develop symptom management strategies and coping skills

          Develop natural supports and encourage community integration

          Mitigate barriers and work toward independence

     • Enhance quality of life

          Encourage activities of daily living

          Support organizing and adherence to schedules and routines

          Monitor physical health and encourage healthy practices

     • Advocate for and assist clients in accessing community resources

     • Transport clients according to program expectations or as included in their service plan

     • Administer medications in compliance with the Medication Management Program (Housing and Outreach)

     • Contact clients as needed in cases of agency closures, unexpected absences, and/or as assigned

SERVICE DOCUMENTATION

     • In compliance with Chapter 24, state, federal, agency and other required guidelines:

          Timely completion case notes, assessments, and social histories

          Timely submission of collateral notes, quarterly updates, and Incident Reports

     • Participate in ISP and Addendum meetings as needed

TEAM AND AGENCY PARTICIPATION

     • Attend all staff meetings as required

     • Participate in additional training as assigned

     • Collaborate with other staff and programs as needed

OTHER DUTIES AS REQUIRED AND/OR ASSIGNED

PROFESSIONAL RESPONSIBILITIES:

     • Communicate in a timely manner with team of care providers

     • Follow through with a consistent schedule and adherence to deadlines

     • Achieve expected billable weekly client contact hours

     • Complete all paperwork as assigned by supervisor

     • Meet with supervisor weekly

     • Establish and maintain a consistent schedule with clients and negotiate needed adjustments

     • Treat all clients and colleagues with dignity and respect

     • Prompt, professional, and responsive communication with clients, fellow staff, supervisor, collateral agencies – in-person, telephonic, electronic, written missive

     • Follow all agency policies and procedures

     • Maintain an Outlook calendar, reflecting all appointments and availability

     • Dress, personal appearance, and manner of behavior must reflect a professional image

     • Maintain confidentiality and HIPAA guidelines

DIRECT SUPERVISOR:

The supervisory structure of each department is unique. The MHSS will be assigned a direct supervisor by the department’s Program Manager, or they will report to the first existing position within their assigned department in the order below.

     1. Senior Mental Health Support Specialist

     2. Program Assistant Manager

     3. Program Manager

KEY SKILLS:

     • Ability to work and engage with a wide variety of people

     • Problem solving

     • Active listening

     • Ability to work independently and collaboratively

     • Adaptability

     • Ability to meet deadlines

     • Writing

     • Basic Microsoft Office, SharePoint, OneDrive competencies

QUALIFICATIONS:

REQUIRED

     • High school diploma or equivalent

     • 1+ years of human service experience

     • Pass multiple background checks, including but not limited to dependent adult/child abuse and criminal background check and driving records check

     • Maintain valid driver’s license and reliable, privately insured car, as well as insurability with agency insurance requirements

     • Must be available to work a minimum of 4 hours at a time and 12 hours a week

PREFERRED

     • Bachelor’s degree in a human service field (Social Work, Counseling, Psychology, Sociology)

BENEFITS:

Successful Living offers bonuses and a competitive benefits package to all staff members.

     • $200 Sign-on Bonus (paid after successful completion of probationary period)

     • $500-$750 Referral Bonus (paid after successful completion of referred staff’s probation period)

     • Competitive Benefits Package including, but not limited to:

          Insurance*

              Health, Dental, Vision

          PTO*

              Vacation, Sick Time, Personal Day

          Holiday Pay

          Employee Assistance Program (EAP)

          IRA

          Mileage Reimbursement

          Staff Development & Training

              * Full-time benefit